1. Introduction

Vin Enterprises (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application and website, Vin Enterprises. This policy applies to all users of our platform, including Customers who book our services and Staff/Delivery Agents who fulfill them.

2. Information We Collect

A. Information Collected from Customers:

  • Personal Details: Name, phone number, email address, and delivery address.
  • Location Data: Precise location data (GPS) when you use the app to drop a delivery pin or track an active order.
  • Transaction Data: Order history, gas booking details, and payment information.

B. Information Collected from Staff & Delivery Agents:

  • Personal & Professional Details: Name, phone number, vehicle information, and official identification (e.g., driver's license) for verification.
  • Real-Time & Background Location Data: We collect precise location data even when the app is closed or running in the background. This is strictly required to assign nearby deliveries, optimize routing, and provide customers with live tracking of their gas delivery.

C. Non-Personal Data (All Users):

We may collect basic, non-identifiable information such as device type, operating system, app usage statistics, and crash reports. This data is used to improve performance and user experience.

3. How We Use Information

For Customers:

  • To process gas cylinder bookings, secure payments, and delivery requests.
  • To provide accurate delivery time estimates and live order tracking.
  • To send important order updates, status changes, and promotional notifications.

For Staff & Delivery Agents:

  • To assign delivery tasks based on real-time geographic proximity.
  • To navigate agents to customer locations efficiently.
  • To calculate delivery payouts, track performance, and ensure agent safety.

4. Third-Party Services

Vin Enterprises uses trusted third-party services to function effectively, such as Google Maps for location routing and Firebase for push notifications. We also integrate secure payment gateways for processing transactions. These services may collect and process information in accordance with their own privacy policies.

5. Data Security & Retention

We take reasonable measures to protect your personal information, order history, and location data against unauthorized access. We retain your data only for as long as necessary to provide our services and fulfill legal or regulatory obligations. Please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Parents and Guardians

Our platforms and services are not directly intended for children under the age of 18 and should not be used by them unless supervised by a parent or guardian.

7. Contact Us

If you have any questions about this Privacy Policy, how we handle location data, or our privacy practices, you can contact us at:

  • Email: support@vinenterprises.com
  • Website: https://vinenterprises.com